Domino Psychology

Privacy Policy

Last updated: 3 August 2026

Dr. Ceylan Çelen / Domino Psychology ("we", "us", "our", "the practice") is a clinical psychology private practice based in Melbourne, Victoria. This Privacy Policy explains how we collect, hold, use and disclose personal information, including sensitive and health information, when you visit our website (ceylancelen.com), make an enquiry, book an appointment, or receive psychological services from us.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the Health Records Act 2001 (Vic) and its Health Privacy Principles (HPPs), and the professional and ethical obligations that apply to registered psychologists in Australia, including the Psychology Board of Australia's Code of Conduct.

By using our website or engaging our services, you consent to the collection and handling of your personal information as described in this policy. If you do not agree with this policy, please contact us before providing any personal information or engaging our services.

1. What personal information we collect

Depending on how you interact with us, we may collect:

• Contact details: name, email address, phone number, postal address.
• Health and clinical information: information you or your referrer provide about your mental health, medical history, current concerns, risk factors, medications, treatment goals, session notes, assessment results, correspondence with other treating practitioners, and Medicare, Better Access, NDIS, WorkSafe, TAC or private health insurance details relevant to your care.
• Booking and administrative information: appointment details, referral information, invoicing and payment details (we do not store full credit card numbers ourselves; payments are processed through a third-party payment or practice management provider).
• Website usage information: pages viewed, links clicked, browser and device type, and other information collected through cookies and analytics tools (see section 6).
• Communications: emails, phone calls, contact-form submissions, and any telehealth/video platform data if sessions are conducted online.

Health information is treated as 'sensitive information' under the Privacy Act and is subject to a higher standard of protection. We only collect sensitive information that is reasonably necessary for the provision of psychological services, and generally only with your consent.

2. How we collect your information

We collect personal information:

• Directly from you, in person, by phone, email, our online booking form, or intake and assessment paperwork.
• From a referring GP, psychiatrist, other health practitioner, or a family member/carer where you have consented to this, or where necessary for your care.
• From third parties such as Medicare, the NDIS, WorkSafe Victoria, the TAC, or your private health fund, where relevant to your treatment or a claim you have made.
• Automatically through your use of our website, via cookies and similar technologies.

Where practicable, we collect personal information directly from you. If you provide us with personal information about another person (for example, an emergency contact, or details about a child in a family session), you confirm that you are authorised to do so and that they are aware of this policy.

3. Why we collect, hold, use and disclose your information

We collect, hold, use and disclose personal information for purposes including to:

• Assess your needs and provide psychological assessment, treatment and care.
• Communicate with you about appointments, treatment plans, invoices and practice administration.
• Prepare reports or letters requested by you or, with your consent, for a referring practitioner, GP, insurer, employer, school, court or tribunal.
• Process Medicare rebates, Better Access referrals, NDIS plan management, WorkSafe/TAC claims, or private health fund claims.
• Meet our legal, regulatory, professional and ethical obligations, including mandatory reporting obligations and obligations under the Psychology Board of Australia's Code of Conduct.
• Manage our business operations, including billing, record-keeping, quality assurance and clinical supervision (supervision discussions are de-identified or limited to what is clinically necessary wherever possible).
• Respond to enquiries made through our website and improve our website and services.

We do not use or disclose your personal information for direct marketing purposes without your consent, and we do not sell your personal information to third parties.

4. Disclosure of your information

We may disclose personal information to:

• Other health practitioners involved in your care, with your consent, where clinically necessary or where you have been referred to us.
• Medicare, the NDIS, WorkSafe Victoria, the TAC, private health funds, or your employer's EAP provider, where relevant to a referral, rebate or claim.
• Our clinical supervisor(s), for the purpose of professional supervision, consistent with our confidentiality obligations.
• Third-party service providers who support our practice, such as practice management software, secure cloud storage, telehealth platforms, and payment processors, under contractual obligations to protect your information.
• A court, tribunal, or regulatory or statutory body, where we are required or authorised to do so by law (for example, a subpoena, or a mandatory report under child protection or family violence legislation).
• A person in circumstances of serious risk to your life, health or safety, or that of another person, consistent with our professional obligation to act in situations of imminent risk.

We will not disclose your health information to anyone else, including family members, other agencies or your employer, without your consent, unless required or authorised by law.

5. Overseas disclosure

Some third-party service providers we use for practice management, email, cloud storage or telehealth may store or process information on servers located outside Australia (for example, in the United States, European Union, or elsewhere). Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles, including through contractual protections. If you have questions about where your information is stored, please contact us.

6. Cookies, website analytics and tracking

Our website (ceylancelen.com) may use cookies and similar technologies (such as Google Analytics) to understand how visitors use the site, remember your preferences, and improve website performance. Cookies do not identify you personally unless you have provided identifying information, such as through a contact form.

You can control or disable cookies through your browser settings; however, some parts of our website may not function correctly if cookies are disabled. Our website may contain links to third-party sites (for example, Medicare, professional associations, or referral partners); we are not responsible for the privacy practices of those external sites.

7. Data quality, storage and security

We take reasonable steps to keep personal information accurate, complete and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include:

• Storing clinical records in secure, access-controlled practice management software with encryption in transit and at rest.
• Restricting access to personal information to authorised staff and contractors on a need-to-know basis.
• Using secure, password-protected devices and multi-factor authentication where available.
• Securely destroying or de-identifying personal information when it is no longer required, subject to our record-keeping obligations below.

Under the Psychology Board of Australia's Code of Conduct and the Health Records Act 2001 (Vic), we are generally required to retain clinical records for a minimum of seven years from the last date of service for an adult client, and until a client who was a minor turns 25 years of age. Records are retained securely for this period and then securely destroyed.

8. Data breaches

If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will take steps in line with the Notifiable Data Breaches (NDB) scheme under the Privacy Act, including notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals where required, and taking reasonable steps to contain and remediate the breach.

9. Access to and correction of your information

Under the Australian Privacy Principles and the Health Records Act 2001 (Vic), you have a right to request access to, and correction of, the personal and health information we hold about you, subject to some exceptions permitted by law (for example, where access may pose a risk to your health or safety, or the safety of another person).

To request access to or correction of your information, please contact us in writing at ceylan.celen.cc@gmail.com. We will respond within a reasonable period, generally within 30 days. We may charge a reasonable fee to cover the cost of retrieving and providing copies of records. We will not charge you for lodging a request.

10. Anonymity and pseudonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym (for example, for a general enquiry). However, because we provide individualised clinical care, we generally need to know your identity to provide safe and effective psychological services, arrange Medicare rebates, or comply with our legal and professional obligations.

11. Our professional and ethical obligations

As a registered psychologist, our practice is regulated by the Psychology Board of Australia under the Health Practitioner Regulation National Law, and by the Australian Health Practitioner Regulation Agency (AHPRA). From 1 December 2025, all registered psychologists in Australia must comply with the Psychology Board of Australia's Code of Conduct, which replaced the Australian Psychological Society (APS) Code of Ethics as the enforceable regulatory standard for the profession.

The Code of Conduct sets out expectations relevant to your privacy, including in relation to:

• Confidentiality and the secure storage and handling of client records.
• Obtaining and maintaining informed, ongoing consent, including as circumstances change over time.
• Clear and secure professional communication, including by email and other digital channels.
• Managing professional boundaries and conflicts of interest, including where multiple professional roles are involved (for example, clinician and supervisor).
• Appropriate record-keeping, retention and disposal of clinical records.

We also have regard to the APS Code of Ethics as a professional (though no longer the primary regulatory) standard of good practice. Where our obligations under the Privacy Act, the Health Records Act 2001 (Vic), and the Psychology Board of Australia's Code of Conduct overlap, we apply whichever standard provides you with the greater protection.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal and professional obligations (including further reforms to the Privacy Act 1988 (Cth) anticipated during 2026). The current version will always be available on our website, with the "last updated" date shown at the top of this page. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Dr. Ceylan Çelen
1227–1229 Malvern Road, Malvern, VIC 3144
Email: ceylan.celen.cc@gmail.com
Phone: +61 402 842 513
www.ceylancelen.com